Refund and Cancellation Policy

Last updated 29 July 2026.

We sell software delivered online. This page explains how to cancel and when we refund.

Cancelling a subscription

You can cancel at any time. Cancellation stops the next renewal and takes effect at the end of the period you have already paid for — you keep access until then.

To cancel a subscription bought on our website, email admin@wingmanprotocol.com from your account address, or use the cancellation link in your billing receipt.

Subscriptions bought inside an iOS app

Purchases made inside our iOS apps are billed by Apple, not by us. Manage or cancel them in Settings › Apple Account › Subscriptions on your device. Refunds for those purchases are issued by Apple and must be requested at reportaproblem.apple.com. We cannot refund an Apple-billed purchase on Apple’s behalf.

Refunds on purchases we bill directly

• Within 14 days: if the software has not worked for you, email us within 14 days of the charge and we will refund it in full.
• Unused prepaid periods: if we discontinue a paid service, we refund the unused portion of any period you have already paid for.
• Billing errors: duplicate or incorrect charges are refunded in full as soon as we confirm them.
• Metered usage and prepaid credits: API calls already made are not refundable, because the service has been delivered. Unused credits can be refunded within 14 days of purchase on request.

How refunds are paid

Card refunds go back to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank. Payments settled in USDC are refunded in USDC to the originating wallet.

Contact

Donald Proctor, trading as Rippy Productions — Birmingham, Alabama, USA
admin@wingmanprotocol.com · +1 (205) 276-0713

We aim to answer refund requests within two business days.